Students deciding to enter the field of Tourism, Hospitality and Guest Services Management will be introduced to many career opportunities in the field. All students will be introduced to soft skills necessary to succeed in the hospitality industry. Students will explore the major areas in the field, including lodging, food and beverage and travel and tourism. Technology-related mathematics, reading, business writing and vocabulary are integrated throughout the curriculum. Students will also be introduced to the customer service industry through facility tours. Students learn about travel and tourism, food service, guest services as well as local leisure services.
Students perform an in-depth study of Guest Services Management which includes accommodations, food and beverage, transportation and local area attractions. Students begin to develop basic guest service skills through role-playing of meeting and greeting guests, telephone operations and handling guest complaints. Business communication skills are an important aspect of Grade 10. Students will focus on business writing and oral communication skills. Sophomore students will complete an in-depth study of front office operations and explore the guest cycle starting with reservations and continuing through check-out. They continue to develop guest service skills through site tours and job shadowing.